Privacy Policy

Introduction

Mode Laser Skin Clinic Ltd ("Mode Laser Skin Clinic," "we," "us," or "our") is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website, contact us, or receive treatments at our clinic.

Mode Laser Skin Clinic Ltd is registered in England and Wales. Our clinic is located at Essington Clinic, 132 Birmingham Road, Lichfield, WS14 9BW.

We are registered with the Care Quality Commission (CQC) and comply with their data protection requirements for healthcare providers.

Information We Collect

Information you provide directly: Name, address, telephone number, and email address; Medical history relevant to your treatment; Treatment records and consultation notes; Payment information; Photographs taken for treatment records (with your consent); Communications you send to us.

Information collected automatically: Website usage data through cookies; IP address and browser information; Pages visited and time spent on site.

How We Use Your Information

We use your personal information to: Provide treatments - Deliver safe, effective aesthetic treatments tailored to your needs; Medical records - Maintain accurate treatment records as required for healthcare providers; Communication - Respond to enquiries, send appointment reminders, and follow up on treatments; Safety - Assess your suitability for treatments and identify any contraindications; Legal compliance - Meet our obligations under healthcare regulations and the CQC; Improve services - Understand how visitors use our website to improve their experience.

Legal Basis for Processing

We process your personal data on the following legal grounds: Contract - To provide treatments and services you've requested; Legal obligation - To comply with healthcare regulations and maintain medical records; Legitimate interests - To communicate with you and improve our services; Consent - For marketing communications (where you've opted in).

Medical data is processed under the additional conditions for special category data relating to healthcare.

Data Retention

We retain your personal data for: Treatment records - Minimum 8 years from last treatment (or until age 25 for minors), in line with medical record-keeping requirements; Enquiry records - 2 years from last contact; Website data - 26 months.

Data Sharing

We do not sell your personal data. We may share your information with: Healthcare providers - If referral is required for your safety; Regulatory bodies - CQC or other regulators if required by law; Service providers - IT support, payment processors (who are contractually bound to protect your data); Legal requirements - Where required by law or to protect our legal rights.

Your Rights

Under UK GDPR, you have the right to: Access - Request a copy of the personal data we hold about you; Rectification - Request correction of inaccurate data; Erasure - Request deletion of your data (where legally permissible); Restriction - Request we limit how we use your data; Portability - Request your data in a portable format; Objection - Object to certain types of processing; Withdraw consent - Where processing is based on consent.

To exercise these rights, contact us using the details below.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including: Secure storage of physical records; Password protection and encryption for digital records; Staff training on data protection; Regular review of security practices.

Cookies

Our website uses cookies to improve your experience. Essential cookies are used for website functionality. Analytics cookies help us understand how visitors use the site.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top indicates when changes were made.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, contact us:

Complaints

If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):